Over 25 years of experience in Tucson. We have been serving Tucson longer than ADT and Protection One.
We are experienced with climate issues and problems that face local law enforcement.
Tucson is not just another market for us to reap rewards from, it is our home, it is where our famlies live and where our grandchildren live. When you call Tucson Alarm, your call is often answered by the owner of the company. The owner of the company actually installs, gives estimates and comes to your house. Imagine calling your alarm company at 2 AM and getting the owner on the phone. I ask you this; does the CEO of your alarm company even know where Tucson is? If Tucson disappeared would your alarm company even notice? We would, Tucson is all that we have. We take care of Tucson and Tucson takes care of us.
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Frequently Asked Questions
Q: I am not currently a Tucson Alarm Customer, how do I become one?
A: Immediately call us and arrange to have your service transferred to us. Tucson Alarm offers very competitive pricing on alarm monitoring and we place priority on servicing our customers above the customers of our competition. Please understand that we must focus on the people who support our company, by subscribing to our monitoring service. We are not being "rude" by not taking all calls, from our competitors customers, who are in need of service, we are honoring our commitment to our customers.
Q: How do I clear my alarm screen?
A: Enter your 4 digit code plus 1 two times.
Q: My keypad Displays "BAT" and a number, what do I do?
A: This indicates a low battery on a specific wireless transmitter. We recommend calling us for service. Generally, if one transmitter is low, all will soon be going low. If you so choose to replace your own battery, please call us before doing so. Recommendations in properly changing batteries will not only prevent damage, it may also prevent false dispatching of the police.
Q: How do I update my call list?
A: All information, changed on your account, must be faxed, emailed, or mailed. This is a requirement of our insurance company to prevent misinformation being entered. Your password must be included. The password is the word, or number, given to the alarm monitoring station to identify who you are.
Email: TucsonAlarm@aol.com
Fax: (520) 577-1098
Mail Address: Tucson Alarm Company
6890 E. Sunrise Drive #333
Tucson, Az. 85750
Q: How Do I change my user code?
A: If you do not have instructions on changing codes, please call us so we can explain properly how to change codes. Always call the monitoring station and place the alarm system on test, before changing codes, to prevent false alarm dispatches. When finished changing any code, we recomend testing every code. This will prevent an existing code from accidentally being removed from the alarm system.
Q: Can I leave my Pets in the house when I leave?
A: If you do not have instructions on changing codes, please call us so we can explain properly how to change codes. Always call the monitoring station and place the alarm system on test, before changing codes, to prevent false alarm dispatches. When finished changing any code, we recomend testing every code. This will prevent an existing code from accidentally being removed from the alarm system.
Q: My keypad shows NO AC and BAT, what do I do?
A: NO AC means the system is either unplugged, or the circuit breaker to the outlet the alarm is plugged into, is turned off. Check to make sure the transformer for the alarm is plugged in and the outlet has power to it. If this doesn't fix the problem, call us for a new transformer.
Q: What if I get false alarm fines?
A: Call us immediately. Tucson Police Department has a track record of improperly fining people who have never had a false alarm. Also, we must verify that it was a false alarm. Many alarm activations prevent actual break-ins from occuring. Police officers are often in a hurry and over look causes of why an alarm would occur, or are unfamilair with how alarms funtion. Before paying an alarm citation, verify that you are in violation and your rights are not being violated. Please keep in mind that the Tucson Police Department Alarm Unit, is foccussed on collecting revenues. Insuring your rights are not being violated, is our first priority.
Q: How do I turn the alarm chime on and / or off?
A: Enter your 4 digit code plus 9.
Q: How do I show the open location?
A: Enter the * key.
Q: No lights on the key pad and alarm is completely dead;
A: This means the alarm system is either unplugged, or the circuit breaker to the outlet the alarm is plugged into, is turned off. Check to make sure the transformer for the alarm is plugged in and the outlet has power to it. If this doesn't fix the problem, call us for a new transformer.
Q: How do I show the open location?
A: Enter the * key.
Q: What do I do if the screen shows F/C?
A: You need to call service. This could mean a problem communicating between your alarm and the monitoring.
Q: How do I Cancel?
A: To cancel monitoring service, written notice is required accordingly to your monitoring agreement. Disconnecting the alarm, from contacting our monitoring station, is also required. Failure to comply with both of the above, will result in continually billing from Tucson Alarm. "NOTE" Not paying your bill, does not mean that we will just cancel your service. It will mean that you will be turned over collections for not paying your bill. We perform a service of security, which carries a high liability. Just because your behind, does not mean that we can turn off your security, without proper cancellation.
Q: What are my payment options?
A: Check, Credit Card, or PayPal payments to TucsonAlarm@aol.com are all easy ways to pay. Cash payments are accepted, but we never recommend mailing cash. Instead, we suggest delivery cash to our store, or calling to make arrangements to have cash picked up.
A: Immediately call us and arrange to have your service transferred to us. Tucson Alarm offers very competitive pricing on alarm monitoring and we place priority on servicing our customers above the customers of our competition. Please understand that we must focus on the people who support our company, by subscribing to our monitoring service. We are not being "rude" by not taking all calls, from our competitors customers, who are in need of service, we are honoring our commitment to our customers.
Q: How do I clear my alarm screen?
A: Enter your 4 digit code plus 1 two times.
Q: My keypad Displays "BAT" and a number, what do I do?
A: This indicates a low battery on a specific wireless transmitter. We recommend calling us for service. Generally, if one transmitter is low, all will soon be going low. If you so choose to replace your own battery, please call us before doing so. Recommendations in properly changing batteries will not only prevent damage, it may also prevent false dispatching of the police.
Q: How do I update my call list?
A: All information, changed on your account, must be faxed, emailed, or mailed. This is a requirement of our insurance company to prevent misinformation being entered. Your password must be included. The password is the word, or number, given to the alarm monitoring station to identify who you are.
Email: TucsonAlarm@aol.com
Fax: (520) 577-1098
Mail Address: Tucson Alarm Company
6890 E. Sunrise Drive #333
Tucson, Az. 85750
Q: How Do I change my user code?
A: If you do not have instructions on changing codes, please call us so we can explain properly how to change codes. Always call the monitoring station and place the alarm system on test, before changing codes, to prevent false alarm dispatches. When finished changing any code, we recomend testing every code. This will prevent an existing code from accidentally being removed from the alarm system.
Q: Can I leave my Pets in the house when I leave?
A: If you do not have instructions on changing codes, please call us so we can explain properly how to change codes. Always call the monitoring station and place the alarm system on test, before changing codes, to prevent false alarm dispatches. When finished changing any code, we recomend testing every code. This will prevent an existing code from accidentally being removed from the alarm system.
Q: My keypad shows NO AC and BAT, what do I do?
A: NO AC means the system is either unplugged, or the circuit breaker to the outlet the alarm is plugged into, is turned off. Check to make sure the transformer for the alarm is plugged in and the outlet has power to it. If this doesn't fix the problem, call us for a new transformer.
Q: What if I get false alarm fines?
A: Call us immediately. Tucson Police Department has a track record of improperly fining people who have never had a false alarm. Also, we must verify that it was a false alarm. Many alarm activations prevent actual break-ins from occuring. Police officers are often in a hurry and over look causes of why an alarm would occur, or are unfamilair with how alarms funtion. Before paying an alarm citation, verify that you are in violation and your rights are not being violated. Please keep in mind that the Tucson Police Department Alarm Unit, is foccussed on collecting revenues. Insuring your rights are not being violated, is our first priority.
Q: How do I turn the alarm chime on and / or off?
A: Enter your 4 digit code plus 9.
Q: How do I show the open location?
A: Enter the * key.
Q: No lights on the key pad and alarm is completely dead;
A: This means the alarm system is either unplugged, or the circuit breaker to the outlet the alarm is plugged into, is turned off. Check to make sure the transformer for the alarm is plugged in and the outlet has power to it. If this doesn't fix the problem, call us for a new transformer.
Q: How do I show the open location?
A: Enter the * key.
Q: What do I do if the screen shows F/C?
A: You need to call service. This could mean a problem communicating between your alarm and the monitoring.
Q: How do I Cancel?
A: To cancel monitoring service, written notice is required accordingly to your monitoring agreement. Disconnecting the alarm, from contacting our monitoring station, is also required. Failure to comply with both of the above, will result in continually billing from Tucson Alarm. "NOTE" Not paying your bill, does not mean that we will just cancel your service. It will mean that you will be turned over collections for not paying your bill. We perform a service of security, which carries a high liability. Just because your behind, does not mean that we can turn off your security, without proper cancellation.
Q: What are my payment options?
A: Check, Credit Card, or PayPal payments to TucsonAlarm@aol.com are all easy ways to pay. Cash payments are accepted, but we never recommend mailing cash. Instead, we suggest delivery cash to our store, or calling to make arrangements to have cash picked up.